FAQs

Who can drive a udrive car?
To be eligible for a Udrive customer, you need to meet the following criteria:  1)  Age Applicants must be 23 years or older to apply. 2) Drivers Li...
Mon, 19 Apr, 2021 at 7:29 PM
Who can use my udrive account?
Only registered Udrive members can book and drive Udrive cars. It is strictly against the terms and conditions of Udrive for anyone other than the account...
Mon, 26 Apr, 2021 at 3:45 PM
Can I drive to any other emirate?
You can use the car anywhere, as long as you start and end your reservation in the same city.  Udrive Intercity allows Sharjah/Ajman and Abu Dhabi cars to ...
Tue, 20 Apr, 2021 at 7:51 PM
Can I drive the car outside the UAE?
No. Government regulation does not permit the use of Udrive cars outside of the UAE. Please note that a failure to comply to this rule will result in legal ...
Tue, 20 Apr, 2021 at 7:52 PM
What is Udrive Intercity?
Udrive Intercity allows users to drive the Udrive car between Abu Dhabi, Sharjah and Ajman. This means you can drive to and from Sharjah/Ajman and Abu Dhabi...
Sat, 24 Apr, 2021 at 5:48 PM
How do I access a car?
Accessing a car is simple. Follow the steps below to gain access to Udrive cars:  Step 1  Log in to the Udrive app with your username and password...
Tue, 20 Apr, 2021 at 7:53 PM
How do I access my promotional/free minutes?
To view any free credits granted to you, navigate to "My Wallet" in the Udrive application, and pay for any service that you require.    Al...
Sat, 24 Apr, 2021 at 6:01 PM
Lost and found
If you wish to report a lost item or have lost your item in the car, please contact our customer service on 800-UDRIVE or send a mail to customerservice@ud...
Tue, 20 Apr, 2021 at 7:55 PM
Can I use the valet parking during my journey?
You are allowed to use valet parking during the duration of your vehicle rental plan. However, Udrive will not be liable for any parking cost associated wi...
Wed, 12 May, 2021 at 7:40 PM
Can someone else drive the car which is booked under my name?
No!  Anyone other than the Udrive account holder under whose name the vehicle was leased is not allowed to drive the car. Violators may be subject to lega...
Mon, 26 Apr, 2021 at 3:46 PM