Billing and Payment Methods

Who pays the Salik?
You (the customer) are responsible to pay for any salik costs incurred during your reservation.  An administration fee will be applied to your invoice a...
Tue, 20 Apr, 2021 at 4:35 PM
What is the excess fee and when does it apply?
Excess fee is any additional charges you are required to pay towards a claim that needs to be raised to our insurance. This fee is payable only if an accid...
Mon, 19 Apr, 2021 at 10:17 PM
What if I notice a fault in my invoice or trip records?
To protest your invoice or trip records, or have any queries concerning any of our services, please contact our 24/7 Customer Service on 800-udrive or custo...
Mon, 19 Apr, 2021 at 10:17 PM
When do I get billed?
Payments and invoices are generated instantly at the end of your trip. If we are unable to charge your card due to a lack of funds or other card-related i...
Mon, 19 Apr, 2021 at 10:21 PM
What happens if I get a fine during my journey?
All fines will be charged separately within 5-7 business days of your reservation, with an additional administration charge as per the Udrive pricing schedu...
Wed, 21 Apr, 2021 at 6:41 PM
How do I pay fines?
All fines will be charged automatically on your preferred payment method along with admin fees as per the Udrive pricing schedule listed on our website. You...
Wed, 21 Apr, 2021 at 6:41 PM
How to update the Payment method?
You can update your payment method from the Udrive mobile application. Please have a look at the payment method guide attached to this section for a compre...
Thu, 6 May, 2021 at 6:43 PM