Trips

How can I cancel a reservation?
You can cancel your reservation from the application. A reservation will automatically expire if a trip is not started within 15 mins. You are allowed to re...
Sun, 23 May, 2021 at 12:17 PM
What is park mode?
This is when you wish to keep the car but want to notify that you are not actively using the car. You will continue to pay a per-minute fee on per-minute fl...
Tue, 20 Apr, 2021 at 4:39 PM
How do I keep the car when I need it again or stopover?
If you like to keep the car or have a stopover, please do not log off or return the key to the box on the dashboard.  You can keep the keys with you, lock ...
Sun, 23 May, 2021 at 12:34 PM
For how long can I reserve a car?
You can reserve a car for 15 minutes. If you need more time to reach the vehicle you can start a new reservation for next 15 minutes.  Please note that ...
Sun, 23 May, 2021 at 12:37 PM
Can I take my pet in a Udrive?
It is strictly prohibited to carry pets in any of Udrive cars.  Additional charges will be deducted as per our terms and condition once notified.   
Sun, 23 May, 2021 at 1:02 PM
Can I extend my reservation?
In case of extensions please contact us on 800-Udrive or customerservice@udrive.ae. 
Sun, 23 May, 2021 at 1:48 PM
Can I smoke inside Udrive?
Smoking is strictly prohibited in Udrive cars, as the scent from cigarette, cigar, vape or other strong scents can impact the health and experience of other...
Sun, 23 May, 2021 at 1:54 PM
Will I be charged for reserving a car?
No. Reserving a car is free of charge.  As per the Udrive pricing schedule, if you take a trip with the same reservation you will not be charged for that r...
Sun, 23 May, 2021 at 2:01 PM