Trips

How can I cancel a reservation?
You can cancel your reservation from the application. A reservation will automatically expire if a trip is not started within 30 mins.
Wed, 21 Apr, 2021 at 6:42 PM
What is park mode?
This is when you wish to keep the car but want to notify that you are not actively using the car. You will continue to pay a per-minute fee on per-minute fl...
Tue, 20 Apr, 2021 at 4:39 PM
How do I keep the car when I need it again or stopover?
If you like to keep the car or have a stopover, please do not log off or return the key to the box on the dashboard.  You can lock the car by using the key...
Sun, 21 Feb, 2021 at 6:08 PM
For how long can I reserve a car?
You can reserve a car for 15 minutes. If you need more time to reach the vehicle you can start a new reservation for 15 minutes.  Please note that you m...
Tue, 20 Apr, 2021 at 4:42 PM
Can I take my pet in a Udrive?
It is strictly prohibited to carry pets in any of Udrive cars. Additional charges will be deducted as per our terms and condition once notified.   
Tue, 20 Apr, 2021 at 4:36 PM
Can I extend my reservation?
In case of extensions please contact us on 800-Udrive or customerservice@udrive.ae. 
Tue, 20 Apr, 2021 at 4:43 PM
Can I smoke inside Udrive?
Smoking is strictly prohibited in Udrive cars, as the scent from cigarette, cigar or other strong scents can impact the health and experience of other users...
Tue, 20 Apr, 2021 at 4:45 PM
Will I be charged for reserving a car?
No. Reserving a car is free of charge.  As per the Udrive pricing schedule, if you take a trip with the same reservation you will not be charged for that r...
Tue, 20 Apr, 2021 at 5:03 PM