FAQs

What are the basic rules to follow when taking a trip with UDrive?
Wed, 24 Nov, 2021 at 4:36 PM
I am a new driver, can i rent a Udrive car?
To signup for a Udrive account, you must have a driving license that is at least 6 months old. If you are a new driver in UAE but have been driving in your ...
Mon, 16 Jan, 2023 at 3:28 PM
What happens to my account if my payment has been declined?
In the event of a failed transaction or charge, Udrive will exercise its right to block your Udrive account until all outstanding invoices are paid. Incase ...
Fri, 20 Jan, 2023 at 3:03 PM
Why is my udrive account blocked?
Your udrive account maybe blocked for any of the following reasons:- You have Unpaid invoices Your credit/debit card details are incorrect or inactive U...
Thu, 12 May, 2022 at 12:50 PM
How can I reset/change password from the app?
Udrive might require you to reset your password to ensure security of your account from time to time.  Please follow the steps mentioned below :- A ...
Fri, 20 Jan, 2023 at 3:12 PM
What is "HATTA round trip package"?
  Introduction  Udrive in partnership with Dubai RTA is launching a one-of-a-kind program called 'Hatta Cars' to promote HATTA along wit...
Wed, 25 Jan, 2023 at 3:53 PM
I have forgotten my password how do i reset it?
Wed, 11 Jan, 2023 at 3:14 PM