What happens to my account if my payment is declined?
If you have a failed transaction on your account, you will not be able to book a vehicle with Udrive.   Please follow the instructions below to remove th...
Thu, 26 Oct, 2023 at 12:30 PM
Why is my Udrive account blocked?
Your Udrive account maybe blocked for any of the following reasons: -   You have Unpaid invoices Your credit/debit card details are incorrect or inactiv...
Thu, 9 Nov, 2023 at 6:11 PM
How can I change my password in the app after logging in?
Udrive might require you to reset your password to ensure security of your account from time to time.    Please follow the steps mentioned below: -   A s...
Wed, 25 Oct, 2023 at 6:26 PM
How can I reset my password if I've forgotten it?
On the login screen, you can choose the "forgot password" option and then follow to the directions listed below.
Thu, 9 Nov, 2023 at 6:12 PM
How can I resubmit my documents?
If your documents are expired or if we have requested you to reupload them for any reason, you must resubmit your documents through the Udrive app.    Tap...
Thu, 9 Nov, 2023 at 6:13 PM
Does Udrive offer insurance?
All Udrive vehicles come with comprehensive car insurance.    In the event of an accident please secure a valid police report. Udrive shall be able to cla...
Thu, 9 Nov, 2023 at 6:14 PM
What is the Udrive Basic ?
Udrive Basic is a new type of rental available all over UAE. It offers customers a rental for the cost of the vehicle excluding fuel and parking. Below is...
Mon, 13 May, 2024 at 12:43 PM
Who is eligible to drive my Udrive rental?
Only the registered customer is eligible to drive the Udrive vehicle.   If a customer allows anyone else to operate the vehicle, they will be fined a mini...
Fri, 27 Oct, 2023 at 7:38 PM
Who will be monitoring the cars?
The cars will be fully monitored by the Dubai Police.
Wed, 8 May, 2024 at 10:23 AM