FAQs
To be eligible for a Udrive customer, you need to meet the following criteria: 1) Age Applicants must be 21 years or older to apply. 2) Drivers Li...
Mon, 16 Jan, 2023 at 3:55 PM
Only registered Udrive members can book and drive Udrive cars. It is strictly against the terms and conditions of Udrive for anyone other than the account...
Sat, 22 May, 2021 at 3:57 PM
You can use the car anywhere, as long as you start and end your reservation in the same city. Abu Dhabi and Sharjah/Ajman cars are not permitted to end th...
Wed, 7 Sep, 2022 at 11:49 AM
No. Government regulation does not permit the use of Udrive cars outside of the UAE. Please note that a failure to comply to this rule will result in legal ...
Sat, 22 May, 2021 at 4:10 PM
Accessing a car is simple. Follow the steps below to gain access to Udrive cars: Step 1 Log in to the Udrive app with your username and password...
Mon, 7 Feb, 2022 at 9:38 AM
Navigate to "credit" under "payment profile" in the Udrive application to view and use any free credits that have been granted to you. ...
Thu, 23 Jun, 2022 at 2:55 PM
If you wish to report a lost item or have lost your item in the car, please contact our customer service on 800-UDRIVE or send a mail to customerservice@ud...
Sun, 23 May, 2021 at 10:28 AM
You are allowed to use valet parking/paid parking during the duration of your vehicle rental plan at your own expense. However, Udrive will not be liable f...
Sun, 23 May, 2021 at 10:51 AM
A Reservation is a process of temporarily reserving the car under your name so that no other customer can access the car until you reach the car’s location...
Fri, 20 Jan, 2023 at 2:56 PM
Yes, we do provide comprehensive insurance for our cars. In the event of an accident please secure a valid police report. Udrive shall be able to claim insu...
Tue, 14 Feb, 2023 at 5:30 PM