What are the requirements to rent a vehicle?
Does Udrive have an age restriction?  Drivers must be aged 21 and over.    What is your driving licence requirements?  Drivers must hold a valid UAE dri...
Thu, 9 Nov, 2023 at 5:57 PM
Who can drive the vehicle while rented?
In accordance with UAE vehicle rental laws only the approved customer can drive the vehicle. Failure to comply will result in fines/penalties.
Thu, 9 Nov, 2023 at 6:33 PM
Can I drive to other Emirates?
While in an active reservation you can drive anywhere but the app will not allow you to end the trip outside of the city/zone you started your rental.    ...
Thu, 9 Nov, 2023 at 5:47 PM
Can I drive the car outside the UAE?
No. Udrive vehicles can only be used in the UAE.
Thu, 9 Nov, 2023 at 5:47 PM
How do I rent a vehicle once I have registered?
Rent a Udrive vehicle in 4 easy steps:    Log in to the Udrive app. Choose a car on the map and click “Reserve Now" to reserve the car for 15 minut...
Wed, 8 May, 2024 at 10:20 AM
How do I use my free/promotional credits?
How do I check how much credit I have in my wallet?  Select the menu option on the mobile application where you will find your available credit balance.  ...
Thu, 9 Nov, 2023 at 5:48 PM
What do I do if I lose or find an item in the Vehicle?
How do I report a lost or found item?  If you wish to report a lost or found item, please contact our customer service on 800-UDRIVE or send an email to c...
Thu, 9 Nov, 2023 at 5:54 PM
Can I use the valet parking during my journey?
Yes. Please remember Udrive will not be liable for the cost of the valet.    Please click here to learn more about the parking we covered while in a trip.
Mon, 11 Dec, 2023 at 3:38 PM
What is the difference between a reservation and a trip?
What is a reservation?   A reservation is when you temporarily reserve a car for a 15 min period which will allow you to locate the car before starting th...
Thu, 9 Nov, 2023 at 5:55 PM
I am a new driver, can i rent a Udrive car?
You must have at least 6 months driving experience to rent a car with Udrive in the UAE or your home country.    Please click here to see the list of coun...
Thu, 9 Nov, 2023 at 6:10 PM