Udrive UAE
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Knowledge base
General
FAQs
18
What are the requirements to rent a vehicle?
Who can drive the vehicle while rented?
Can I drive to other Emirates?
Can I drive the car outside the UAE?
How do I rent a vehicle once I have registered?
View all 18
Trips
7
How can I cancel a reservation?
How long does a reservation last?
Can I take my pet inside Udrive cars?
Can I smoke inside Udrive cars?
Will I be charged for reserving a car?
View all 7
Udrive Pricing
Udrive Pricing
2
How much does it cost to rent a vehicle with Udrive?
When will the toll charges be processed?
Udrive Penalty, Fees and Fines
4
What are the reasons I could receive a penalty or fine?
What other fees are there with my rental?
What other things will I be held liable for a fine?
What are the updated vehicle impound regulations, and how do they affect Udrive customers?
Registration
Signup and activation
9
Which documents do I need to register with Udrive?
Which countries driving license/permit is accepted by Udrive?
Is there a minimum age to register and book a car?
Can Visitors or Tourists use Udrive?
Do I pay any membership fees?
View all 9
Billing and Payment Methods
9
Who pays the Toll Gate Charges (SALIK/DARB)?
What is the excess fee and when does it apply?
When do I get billed?
What happens if I get a fine during my journey?
How do I pay fines?
View all 9
Trip Related Queries
Parking
4
Where can I park the car?
Will I still be charge with parking fee for Udrive basic cars even if its weekend or holiday?
Can I park inside the Malls, Airports or Valet?
What if I park the car in a payable zone and end my trip?
Refuel
3
Who pays for the fuel?
What happens if I return the car low on fuel?
What if VIP tag is not working ?
Vehicle Related Queries
Technical
4
What if the car does not unlock when starting my reservation?
How do I end my trip?
What happens if I return the car dirty?
What if I have trouble locating the car?
Damages and Accidents
5
Collision damage waiver | Full insurance coverage
What do I do in case of an accident
What do I do in case if the car's interior is damaged?
Do you have road side assistance?
What if the car is dirty?
Udrive Promo and Discount
Udrive Discounts and promotions
6
Does Udrive offer Emirates and Fly Dubai platinum discount?
How do I apply a community code?
How can i use my friends referral code?
How do I get a referral credits?
How do i get the free Udrive registration credits?
View all 6
Archive
Station based cars Dubai
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