Udrive UAE

FAQs 18

• Who can drive a Udrive car?
• Who can use my udrive account?
• Can I drive to any other emirate?
• Can I drive the car outside the UAE?
• How do I rent a car?

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Trips 7

• How can I cancel a reservation?
• Can my children ride with me?
• How do I keep the car when I need it again or stopover?
• For how long can I reserve a car?
• Can I take my pet in a Udrive?

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Udrive Pricing 2

• Full Pricing
• When will the toll charges be processed?

Udrive Penalty, Fees and Fines 2

• Udrive Penalties and Fees
• Fees

Signup and activation 8

• What all documents do I need to register with Udrive?
• Which countries driving license is accepted by Udrive?
• Is there a minimum age to register and book a car?
• Can I use Udrive as a tourist in the UAE?
• Do I pay any membership fees?

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Billing and Payment Methods 7

• Who pays the Salik?
• What is the excess fee and when does it apply?
• When do I get billed?
• What happens if I get a fine during my journey?
• How do I pay fines?

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Parking 7

• Can I park inside the Malls or Airports ?
• Can I park Abu Dhabi Fleet in Dubai and vice versa?
• Ajman Stations
• What are the fixed stations for Sharjah/Ajman cars?
• Where can I park the car?

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Refuel 4

• Who pays for the fuel?
• Do I get compensated if I refuel the car?
• What happens if I return the car low on fuel?
• What if VIP tag is not working ?

Technical 4

• What if the car is not opening through the mobile app?
• What if I forget to end my trip and return the key into the terminal?
• What happens if I return the car dirty from inside?
• What if I have trouble locating the car?

Damages and Accidents 6

• What if the car is low on fuel before starting a trip?
• What do I do in case of an accident
• What do I do in case if the car's interior is damaged?
• Do you have road side assistance?
• Could not upload Damage Report on the app?

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Udrive Discounts and promotions 5

• UPDATED CORPORATE DISCOUNTS (Jan 2023-Present)
• How do I get a referral credits?
• How do I apply a discount/promo code?
• How do i get the free Udrive registration credits?
• How can i use my friends referral code?

Station based cars Dubai 5

• How do I reserve a car?
• How do I enter this promo code?
• Where can I start and end my trip?
• Can I take this vehicle to anywhere in the city?
• What if I can’t find parking in the station when I want to end the trip?