Udrive UAE

FAQs 18

• What are the requirements to rent a vehicle?
• Who can drive the vehicle while rented?
• Can I drive to other Emirates?
• Can I drive the car outside the UAE?
• How do I rent a vehicle once I have registered?

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Trips 7

• How can I cancel a reservation?
• How long does a reservation last?
• Can I take my pet inside Udrive cars?
• Can I smoke inside Udrive cars?
• Will I be charged for reserving a car?

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Udrive Pricing 2

• How much does it cost to rent a vehicle with Udrive?
• When will the toll charges be processed?

Udrive Penalty, Fees and Fines 4

• What are the reasons I could receive a penalty or fine?
• What other fees are there with my rental?
• What other things will I be held liable for a fine?
• What are the updated vehicle impound regulations, and how do they affect Udrive customers?

Signup and activation 9

• Which documents do I need to register with Udrive?
• Which countries driving license/permit is accepted by Udrive?
• Is there a minimum age to register and book a car?
• Can Visitors or Tourists use Udrive?
• Do I pay any membership fees?

View all 9

Billing and Payment Methods 9

• Who pays the Toll Gate Charges (SALIK/DARB)?
• What is the excess fee and when does it apply?
• When do I get billed?
• What happens if I get a fine during my journey?
• How do I pay fines?

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Parking 4

• Will I still be charge with parking fee for Udrive basic cars even if its weekend or holiday?
• Where can I park the car?
• Can I park inside the Malls, Airports or Valet?
• What if I park the car in a payable zone and end my trip?

Refuel 3

• Who pays for the fuel?
• What happens if I return the car low on fuel?
• What if VIP tag is not working ?

Technical 4

• What if the car does not unlock when starting my reservation?
• How do I end my trip?
• What happens if I return the car dirty?
• What if I have trouble locating the car?

Damages and Accidents 5

• Collision damage waiver | Full insurance coverage
• What do I do in case of an accident
• What do I do in case if the car's interior is damaged?
• Do you have road side assistance?
• What if the car is dirty?

Udrive Discounts and promotions 6

• Does Udrive offer Emirates and Fly Dubai platinum discount?
• How do I apply a community code?
• How can i use my friends referral code?
• How do I get a referral credits?
• How do i get the free Udrive registration credits?

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Station based cars Dubai 0