Reservations and Trips

How do I rent a car once I’m registered?
Open the app, find a car nearby, reserve it, and unlock it using the app.
Fri, 27 Dec, 2024 at 11:34 AM
How long does a reservation last?
Reservations are held for 15 minutes.
Fri, 27 Dec, 2024 at 11:45 AM
How can I cancel a reservation?
You can cancel your reservation through the app before starting your trip. There are no cancellation fees.
Fri, 27 Dec, 2024 at 11:49 AM
Will I be charged for reserving a car?
No, reservations are free of charge.
Fri, 27 Dec, 2024 at 11:52 AM
What happens if I don’t start my reservation?
Your reservation will expire after 15 minutes, and you won’t be charged. Then, the car will be available again on the application for all customers.
Fri, 27 Dec, 2024 at 11:56 AM
How do I find and unlock the car?
You can check for nearby cars through the app and reserve the one you want to drive. Once you are right beside the car, follow the steps and answer the ques...
Fri, 27 Dec, 2024 at 11:59 AM
What happens if the car doesn’t unlock
Make sure your phone has a stable internet connection and you are right beside the correct car by checking the car plate. Make sure also that you have follo...
Fri, 27 Dec, 2024 at 12:20 PM
Can I extend my trip duration?
Yes, billing and the trip will continue running until you end the trip in the app. You will also be invoiced for the next billing period automatically.
Fri, 27 Dec, 2024 at 12:05 PM
How do I end my trip?
Before ending the trip, please ensure that the car is parked in permitted parking areas, all personal belongings are removed, the windows and doors are secu...
Fri, 27 Dec, 2024 at 12:07 PM
What happens if the car doesn’t lock or end the trip?
Make sure your phone has a stable internet connection and the car doors are properly closed. Check that the windows are closed and the engine is off. If the...
Fri, 27 Dec, 2024 at 12:18 PM