Cleaning Penalties

Tier 1

Trashing the car with dry litter: -

  • Dry Trash
  • Dirt on seats or floormats
  • Dry Items that produce odor or unhygienic

100

Tier 2


Trash, stains, or items which require time and effort to clean the car.

Pet hair, cigarette ash, food that stains the seat or the interior.

Wet trash etc

100-400

Tier 3

Requires Deep Cleaning Internal and/or external.

 

Stains in multiple areas of the car, Hard to clean stains, Liquid stains, Wet food stains, Trashing cars with odor-causing items.

450 AED

*Udrive reserves the right to impose a cleaning penalty of any tier based on its discretion.  



Parking Penalties

Relocation fee if the trip has ended in the operating city of the car inside a

  • Mall parking, valet parking, underground parking, parking in private parking lots. 

200

Relocation fee if the trip has ended outside the city of the car.

Eg: Started in Dubai ended in Abu Dhabhi 

 

350 AED

* Please refer to our Parking structure 


Other Penalties

Drained battery

(Due to leaving the headlights on)

100

Drained + Replacement of battery

300 Or Actual cost of battery

Returning the car with a fuel level under 15%

100

Lost Keys

Actual Cost of key + 200 AED

Unsecured Vehicle 

  • Door Open
  • Key in the ignition
  • Open Trunk/boot
  • Open Windows
  • Open Sunroof

125 AED

Smoking inside the vehicle (leaving ash, cigarette buds) 

500




Fees

Monthly Membership

Free

Application / Joining Fee

Free

Trip Fee

3 AED

Admin fees for Fines Less than or equal to 200 AED

50 AED

Admin Fee for any Fines between 201 AED to 1000 AED

100 AED

Admin Fee for any Fines greater than or equal to 1001 AED

200 AED

Admin Fee for Salik or any tollgate

1 AED

Udrive Intercity Fee for ending Abu Dhabi Fleet in Sharjah/Ajman and vice versa

375 AED

An additional fee for not providing a police report will be charged in case of an accident

500 AED


If the car is impounded by the police or any other government authorities, udrive shall levy an admin fee, towing charges.

Admin fee+ Towing Charges + Actual penalty and/or Fine

Roadside Assistance fees/ Towing and recovery fee

  • Flat fee for roadside assistance due to user error such as running out of gas, getting stuck in the sand.
 350

Excess Loss of Use/Loss of revenue per Day 

  • Due to Delayed Police Report, Impounded Vehicle, Vehicle not Usable by Customers Fault

Actual Daily rental price of the car


Excess Amount in case of Accident (Please note that Udrive reserves the right to charge damage according to its own judgment)


Up to 4000 AED


Excess Amount in case of Accidents with the driver under 25 years or unauthorized driver

4000 AED +20% of the total claim


Excess Amount in case of Accidents (Total Loss)

4500 AED