FAQs

Who can drive a Udrive car?
To be eligible for a Udrive customer, you need to meet the following criteria:  1)  Age Applicants must be 23 years or older to apply. 2) Drivers Li...
Wed, 22 Jun, 2022 at 1:08 PM
Who can use my udrive account?
Only registered Udrive members can book and drive Udrive cars. It is strictly against the terms and conditions of Udrive for anyone other than the account...
Sat, 22 May, 2021 at 3:57 PM
Can I drive to any other emirate?
You can use the car anywhere, as long as you start and end your reservation in the same city.  Udrive Intercity allows Sharjah/Ajman and Abu Dhabi cars to ...
Mon, 27 Sep, 2021 at 12:57 PM
Can I drive the car outside the UAE?
No. Government regulation does not permit the use of Udrive cars outside of the UAE. Please note that a failure to comply to this rule will result in legal ...
Sat, 22 May, 2021 at 4:10 PM
How do I rent a car?
Accessing a car is simple. Follow the steps below to gain access to Udrive cars:  Step 1  Log in to the Udrive app with your username and password...
Mon, 7 Feb, 2022 at 9:38 AM
How do I access my promotional/free minutes?
Navigate to "credit" under "payment profile" in the Udrive application to view and use any free credits that have been granted to you. ...
Thu, 23 Jun, 2022 at 2:55 PM
Lost and found
If you wish to report a lost item or have lost your item in the car, please contact our customer service on 800-UDRIVE or send a mail to customerservice@ud...
Sun, 23 May, 2021 at 10:28 AM
Can I use the valet parking during my journey?
You are allowed to use valet parking/paid parking during the duration of your vehicle rental plan at your own expense. However, Udrive will not be liable f...
Sun, 23 May, 2021 at 10:51 AM
What is the difference between Reservation and a trip?
A Reservation is a process of temporarily reserving the car under your name so that no other customer can access the car until you reach the car’s location...
Thu, 14 Apr, 2022 at 5:07 PM
Does udrive provide insurance?
Yes, we do provide comprehensive insurance for our cars. In the event of an accident please secure a valid police report. Udrive shall be able to claim insu...
Sun, 23 May, 2021 at 12:06 PM