Damages and Accidents

Collision damage waiver | Full insurance coverage
Collision Damage Waiver or CDW in short means an optional insurance coverage that is offered per reservation to protect Udrive customers from financial liab...
Mon, 21 Aug, 2023 at 4:44 PM
What if the car is low on fuel before starting a trip?
All you need to do is to visit one of the fuel stations and ask the staff to refuel your car. No payment or identification proof is required. You can re...
Thu, 27 Jul, 2023 at 11:39 AM
What do I do in case of an accident
In case of an accident, please ensure first your own safety and then the safety of other parties involved. Please inform the police by contacting 999 or any...
Tue, 14 Feb, 2023 at 1:18 PM
What do I do in case if the car's interior is damaged?
You can use the report damage section on the mobile app to send us pictures of interior or exterior scratches/damages on the car.   Or you may email us ...
Thu, 7 Apr, 2022 at 4:51 PM
Do you have road side assistance?
Yes, Udrive provides roadside assistance* for the whole Udrive fleet. Our roadside assistance team will assist customers in case of accidents critical issue...
Wed, 1 Feb, 2023 at 9:58 AM
Could not upload Damage Report on the app?
In case of technical issues whiles submitting the damages on the app please send us the pictures of the damages on the car to customerservice@udrive.ae alon...
Thu, 7 Apr, 2022 at 4:55 PM
What if the car is dirty?
In case if the car is dirty inside or outside, please inform us through the app by uploading pictures or send us an email at customerservice@udrive.ae.
Thu, 7 Apr, 2022 at 4:55 PM