Billing and Payment Methods

Who pays the Toll Gate Charges (SALIK/DARB)?
Do customers pay Toll Gate charges? Customers are responsible for all Toll Gate charges (SALIK/DARB) incurred during your trip.   Udrive also charge a...
Fri, 27 Oct, 2023 at 6:40 PM
What is the excess fee and when does it apply?
What is an excess fee?    Excess fee is any additional charges you are required to pay towards a claim in case of an accident.    A red/faulty report i...
Fri, 27 Oct, 2023 at 6:44 PM
When do I get billed?
When do I get billed for pay per minute rentals?    Customers should always ensure they have enough funds in the selected payment method before starting...
Tue, 2 Apr, 2024 at 2:08 PM
What happens if I get a fine during my journey?
All fines will be charged separately within 5-7 business days of your reservation, with an additional administration charge as per the Udrive pricing schedu...
Fri, 27 Oct, 2023 at 6:54 PM
How do I pay fines?
All fines will be charged automatically on your preferred payment method along with admin fees as per the Udrive pricing.      You will have 24hrs to r...
Thu, 9 Nov, 2023 at 6:29 PM
How to update the payment method?
You can update your payment method (i.e., add a new debit card/credit card) from the Udrive mobile application.   Please have a look at the detailed payme...
Fri, 27 Oct, 2023 at 7:05 PM
How do i delete a payment method from the app?
You can update or delete your credit/debit card by following a few simple steps as shown below.
Fri, 27 Oct, 2023 at 7:07 PM