Billing and Payment Methods

Who pays the Salik?
You (the customer) are responsible to pay for any Salik costs incurred during your reservation.  An additional administration fee of 1 AED will be appli...
Mon, 6 Sep, 2021 at 12:05 PM
What is the excess fee and when does it apply?
Excess fee is any additional charges you are required to pay towards a claim that needs to be raised to our insurance. This fee is payable only if an accid...
Thu, 7 Apr, 2022 at 4:06 PM
When do I get billed?
Payments and invoices are generated instantly at the end of your trip.  For Per minute cars, Udrive will charge you when you end the trip, For Daily ...
Thu, 16 Jun, 2022 at 11:34 AM
What happens if I get a fine during my journey?
All fines will be charged separately within 5-7 business days of your reservation, with an additional administration charge as per the Udrive pricing schedu...
Wed, 6 Apr, 2022 at 5:56 PM
How do I pay fines?
All fines will be charged automatically on your preferred payment method along with admin fees as per the Udrive pricing schedule listed on our website. You...
Wed, 21 Apr, 2021 at 6:41 PM
How to update the payment method?
You can update your payment method from the Udrive mobile application. Please have a look at the detailed payment method guide attached to this section....
Wed, 6 Apr, 2022 at 6:02 PM
How do i delete a payment method from the app?
You can update or delete your credit/debit card by following a few simple steps as shown below.
Wed, 6 Apr, 2022 at 6:21 PM