Billing and Payment Methods

Who pays the Salik?
You (the customer) are responsible to pay for any Salik costs incurred during your reservation.  An additional administration fee of 1.5 AED will be app...
Thu, 23 Mar, 2023 at 1:36 PM
What is the excess fee and when does it apply?
Excess fee is any additional charges you are required to pay towards a claim that needs to be raised to our insurance. This fee is payable only if an accid...
Thu, 7 Apr, 2022 at 4:06 PM
When do I get billed?
Payments and invoices are generated instantly at the end of your trip.  For Per minute cars, you will be charged when you end the trip or when you reach ...
Wed, 3 Aug, 2022 at 5:44 PM
What happens if I get a fine during my journey?
All fines will be charged separately within 5-7 business days of your reservation, with an additional administration charge as per the Udrive pricing schedu...
Wed, 6 Apr, 2022 at 5:56 PM
How do I pay fines?
All fines will be charged automatically on your preferred payment method along with admin fees as per the Udrive pricing.  You will have 24hrs to res...
Tue, 14 Feb, 2023 at 5:09 PM
How to update the payment method?
You can update your payment method (i.e. add a new debit card/credit card) from the Udrive mobile application. Please have a look at the detailed paymen...
Thu, 17 Aug, 2023 at 12:17 PM
How do i delete a payment method from the app?
You can update or delete your credit/debit card by following a few simple steps as shown below.
Wed, 6 Apr, 2022 at 6:21 PM