Damages and Accidents

What if the car is low on fuel before starting a trip?
All you need to do is to visit one of the gas stations and ask the staff to refuel your car. No payment or identification proof is required. We are happy to...
Sun, 16 May, 2021 at 3:42 PM
What do I do in case of an accident
In case of an accident, please ensure first your own safety and then the safety of other parties involved. Please inform the police by contacting 999 or any...
Tue, 20 Apr, 2021 at 5:09 PM
What do I do in case if the car is damaged inside/outside?
You can use the report damage section on the mobile app to send us pictures of interior or exterior scratches/damages on the car.  For further enq...
Thu, 24 Dec, 2020 at 1:30 PM
Do you have road side assistance?
Yes, Udrive provides roadside assistance* for the whole Udrive fleet. Our 24/7 Customer Service Representatives will be available on 800-udrive in case of a...
Tue, 20 Apr, 2021 at 5:32 PM
Could not upload Damage Report on the app?
In case of technical issues whiles submitting the damages on the app please send us the pictures of the damages on the car to customerservice@udrive.ae alon...
Tue, 20 Apr, 2021 at 5:34 PM
What if the car is dirty?
In case if the car is dirty inside or outside, please inform us through the app by uploading pictures or send us an email at customerservice@udrive.ae.
Mon, 22 Feb, 2021 at 2:03 PM