Udrive Car Sharing
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Who can drive a Udrive car?
Who can use my udrive account?
Can I drive to any other emirate?
Can I drive the car outside the UAE?
What is Udrive Intercity?
See all 12 articles
How can I cancel a reservation?
How do I keep the car when I need it again or stopover?
For how long can I reserve a car?
Can I take my pet in a Udrive?
Can I extend my reservation?
See all 7 articles
Dubai Fleet Prices
AbuDhabi Per-minute Fleet Price
Sharjah/Ajman Fleet Price
Udrive Penalty, Fees and Fines
Udrive Penalties and Fees
Signup and activation
Which countries driving license is accepted by Udrive?
Can my children ride with me?
Is there a minimum age to register and book a car?
Can I use Udrive as a tourist in the UAE?
Do I pay any membership fees?
See all 9 articles
Billing and Payment Methods
Who pays the Salik?
What is the excess fee and when does it apply?
What if I notice a fault in my invoice or trip records?
When do I get billed?
What happens if I get a fine during my journey?
See all 8 articles
Trip Related Queries
Where can I park the car?
Can I park inside the Malls or Airports ?
What are the fixed stations for Sharjah/Ajman cars?
Can I park Abu Dhabi Fleet in Dubai and vice versa?
See all 6 articles
Who pays for the fuel?
Do I get compensated if I refuel the car?
What happens if I return the car low on fuel?
What is VIP tag is not working ?
Vehicle Related Queries
What if the car is not opening through the mobile app?
What if I forget to end my trip and return the key into the terminal?
What happens if I return the car dirty from inside?
I have trouble locating the car
Damages and Accidents
What if the car is low on fuel before starting a trip?
What do I do in case of an accident
What do I do in case if the car is damaged inside/outside?
Do you have road side assistance?
Could not upload Damage Report on the app?
See all 6 articles
Udrive Promo and Discount
Udrive Discounts and promotions
UPDATED CORPORATE DISCOUNTS (March 2021-Present)
How do I get a referral credits?
How do i get the free Udrive Credits?